Customer Service Representative (Account Manager)

job description

About Us

At Pollards, we're more than just a print company we're a full-service creative and marketing partner. With sites in Buckingham, Exeter and Plymouth, our group brings together the expertise of 63 Studio (creative design), Pollards/BCQ (print, wide format, mailing, fulfilment and warehouse management), and Redrok (merchandise & workwear) to deliver everything our clients need under one roof.

From concept to campaign, we help some of the UK's most recognised brands to stand out, connect with audiences and achieve results. Whether it's eye-catching creative, precision print, impactful signage, or branded merchandise and workwear, we bring ideas to life and make sure every detail counts.

Our team is at the heart of what we do. We value collaboration, problem-solving and a can do attitude, and we're proud of the relationships we've built with our clients and each other. This is an exciting time to join us as we continue to grow and shape the future of our industry.

The Role

We are looking for an experienced and proactive Customer Service Representative (Account Manager) to join our growing team. This role will be based from one of our sites (Buckingham, Exeter or Plymouth) but will work closely with colleagues and clients across the group.

The role is central to our customer promise of providing a seamless, reliable and professional service while managing a portfolio of client accounts. You'll be the go to contact for clients, ensuring their requirements are understood, delivered on time and to the highest standard.

Key Responsibilities

• Act as the main point of contact for your assigned client accounts.
• Manage projects from enquiry through to delivery across creative, print, wide format, mailing, merchandise and workwear services.
• Work closely with production, sales and creative teams to ensure accurate briefs and smooth project delivery.
• Build strong client relationships, ensuring repeat business and identifying opportunities for cross selling and growth.
• Handle queries and resolve issues quickly and effectively.
• Maintain accurate records and job progress within our MIS system.

About You

• Has proven account management or customer service experience (ideally in print, creative, merchandise, or similar industries)
• Understands the end to end process across design, print, wide format, merchandise and workwear.
• Is a natural communicator, able to build strong relationships with clients and colleagues.
• Thrives under pressure and can manage multiple projects with competing deadlines.
• Is organized, detail driven and committed to delivering excellence.
• Has strong IT skills and experience working with MIS/CRM systems.

What We Offer

• Competitive salary
• Cycle to Work scheme
• Generous holiday allowance
• Training and development opportunities
• Career progression in a growing group